The customer services of the electronic toll system in the Slovak Republic also include the receipt and handling of various types of customer submissions: requests, claims, suggestions and complaints.


The customer can initiate a claims procedure in the following way:

  • In writing to the address of the System Operator;
  • In person at any contact or distribution point, but a claim must be submitted in writing;
  • By filling in and sending the electronic form on the web portal, which can be found in the Documents for download section;
  • By phone using the Customer Service Line (Call Centre).

Any customer submission (request, claim, suggestion or complaint) must be filed by a customer exclusively in Slovak or in English.

All other details about the basic terms of the claim submission, the manner of its application and the duration of its handling are specified in the relevant provisions of the General Business Terms and Conditions of the Toll Collection Administrator, which are available in the Documents for download section.